Is it possible to apply for a property that I haven't viewed?
Yes; however, we must receive a signed statement from you via mail or email indicating you understand you are viewing the home site unseen.
NOTE: It's important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should check whether the property matches their expectations and needs.
How can I visit a property?
Our properties that are “Vacant Now” have digital lock boxes installed which allow you to schedule a free showing 7 days a week that you are available. Please go to www.jtspropertymanagement.com and click on the rental that you want to tour. If the home is Occupied you have two options to tour the home: 1. Wait for the property to become vacant and then schedule a tour via www.jts propertymanageement.com. Or 2. Submit a completed application and the JTS Property Management Agent will schedule a guided tour while the home is still Occupied. *Applications are required to tour Occupied homes so that our current occupants are protected knowing that we have conducted a background on anyone we bring into their homes.
Do I have to sign a lease?
Yes, you have to sign a lease online or offline by appointment. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.
What is your security deposit policy?
Security deposits are identified in each specific listing—typically equal to one months' rent. You need to pay the full amount before moving in.
How do the rent payments work?
Your rent is due on the first day of every month. Your rent due date grace period will be identified in your lease agreement—typically you have 3 full days to pay your rent. We offer a variety of payment options.
Pay online. Click here to access the system. Use Tenant Login to view your account balance as well.
Mail the rent directly to our office. Don't forget to indicate your address and unit number on the money order memo.
Please note that cash payments aren't accepted due to security reasons.
When do you increase the rent?
Rent increases usually happen after the lease term expiration. Of course, it isn't always increased. Our analysis accounts for the property owner's requests and relevant market conditions.
What could I do to waive the late rent fees?
We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. We treat all tenants equally.
What happens if I can't pay the rent on time?
Immediately call our accounts receivables department. Failing to contact could lead to an eviction.
Am I allowed to have a roommate?
Yes, but every roommate needs to get approval. You can do this using a rental application form. After filling out the form, pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination. Leases changes may incur a lease change fee of 15% of one month rental income.
What kind of situations are emergencies?
Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are definitely emergencies.
What's the pet policy?
The pet policy depends on the terms in each specific lease agreement. We use Petscreening.com for all Residents.
We will process every request separately depending on the lease terms.
Can I change the locks?
No, you would violate the lease agreement terms. It's possible to install new locks, but then you have to write a request. Wish to add extra locks? You have to bear the associated costs. Our approved contractors need to conduct the work.
Can managers and staff enter my home when I'm not there?
If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property. But regular maintenance is preferably carried out when you are home.
Do I need renters insurance?
Yes, all the tenants need to have renters insurance before moving in. You have to show a renters insurance confirmation before getting the keys.